Owner FAQs

Yes, Zanno Property Management is fully licensed and adheres to all state and local regulations for property management. Our team's credentials are regularly updated to ensure the highest standard of service.

Yes, we offer direct deposit services for your convenience. Rent collected will be electronically transferred to your designated account, ensuring timely and secure payments.

Yes! We are a fully-integrated real estate sales and management company ready to handle any needs that may arise.

Rental income checks are processed monthly. We strive to provide timely disbursements, typically within the second week of each month, following successful rent collection.

We have a streamlined rent collection process, utilizing online payment systems for resident convenience and efficiency. This ensures timely rent collection and reduces the likelihood of late payments.

Our standard lease term is one year, but we can accommodate different lengths based on your preferences and the specific needs of the property and market conditions.

The security deposit amount cannot exceed one (1) months’ rent in Rhode Island. We ensure it is sufficient to cover potential damages while being fair to the resident.

We can start managing your property as soon as you're ready. After an initial consultation and property assessment, we can begin the onboarding process immediately.

We manage a diverse range of properties including single-family homes, multi-family units, condos, and commercial properties. Each property type receives specialized management to meet its unique needs.

No, there's a significant variation among property management companies, and this is particularly true when you consider Zanno Property Management. While some companies may offer limited services at a discount, and others are set up for owners who prefer a hands-on approach to their property management, Zanno Property Management is a full-service firm. Our goal is to provide a comprehensive, worry-free experience for our clients. We handle every aspect of the property management process with unmatched professionalism and expertise, ensuring that your property is managed efficiently and effectively. Understanding the complexities of property management, especially in regions with intricate legal requirements, is crucial.

Yes, Zanno Property Management is highly experienced in taking over the management of properties with existing residents. Whether the resident is behind on rent or the owners are facing difficulties in managing them, we're equipped to handle these challenges. Upon taking over, we conduct a thorough lease audit and work diligently with the resident to ensure compliance with lease terms, including addressing any rent delinquency or facilitating necessary move-outs.

No, our specialty is in long-term rental management. We do not manage furnished properties or short-term rentals.

Rental real estate is governed by various laws, including federal and state fair housing laws, habitability standards, resident rights, applicant screening, and more. Zanno Property Management ensures that your property management experience is fully compliant with all relevant regulations and laws.

We believe thorough resident screening is crucial for successful property management. Our in-house process combines advanced technology with traditional landlord references to place high-quality residents. Our screening complies with all federal and state laws related to applicant screening.

While it is not mandatory to accept pets, it's worth noting that a significant portion of residents in Rhode Island have pets. Opting not to accommodate pets could limit your pool of potential residents. We recommend allowing pets and offer a pet damage guarantee of either $1,000 or $3,000 depending on the chosen management plan.

Yes. In Rhode Island, ‘source of income’ is a protected status under state law. This means landlords cannot discriminate against residents based on their income sources, including government subsidized programs.

Our owners have access to a secure online portal which provides 24/7 access to detailed financial reporting.

We manage the entire rent collection process efficiently. In the rare case a resident fails to pay rent, Zanno Property Management handles the legal eviction process on your behalf.

Yes, we offer a resident placement guarantee. If a resident we place breaks their lease within the first 12 months, we will re-lease the property at no additional cost.

The quality of your property directly impacts the caliber of residents it attracts. We recommend that your property be updated and clean to meet Rhode Island's habitability requirements and attract quality residents. Our team can assist in getting your property rent-ready.

All maintenance, including emergency repairs, is managed by us using pre-screened, high-quality vendors.

Yes, we require an escrow reserve, typically $500, which is your money held in a trust account for your property. It is used for expenses arising between rent collections and is maintained throughout our management. Upon termination of our services, this reserve is returned to you.

Upon resident move-out, we conduct a property check-out and manage the security deposit return process, withholding funds legally and appropriately. Our process complies with Rhode Island state law regarding security deposits.

You may handle repairs or use your own vendors while the property is vacant. However, for resident safety and compliance, we use our pre-screened vendors when the property is occupied. If you have preferred vendors, please provide their details, and we’ll consider adding them to our network.

We generally advise against using home warranty companies due to their often delayed and subpar service.

No, we align best with investors seeking a full-service, relationship-based management experience. We focus on maintaining well-kept properties and reject the adversarial landlord-resident mentality, believing that integrity in property management benefits both residents and landlords